We respond to emails within 24 hours. Phone calls are normally returned within 4 hours. We are usually out walking dogs from 10:30am - 3pm M-F. During busy times, it may take up to 24 hours for us to return your call. Office hours are from 9am-8pm.
CONSULTATIONS: Initial consultations are free. They take about 30 minutes. We will take down pet and contact info, and go over what needs to be done while you are gone. We require a signed contract before we can care for your pet. Unless there are major changes to discuss, you will be charged the price of one visit for us to come back for a 2nd consult. If you want to make sure that you have told us everything and want to go over it, a note is the best way to do this.
KEYS: We prefer to hold onto your key for future visits. Keys that are not being used are stored in a locked key box. Keys are never labeled with your last name or address. We will gladly pick your key up one time at no charge. After that, there will be a $5 charge for drop off or pick up.
VISITING HOURS: We generally perform visits between 7 AM - 9 PM. We are unable to guarantee exact times for visits. They are based on the pet sitter’s route. We generally perform visits within an hour of the time requested. Morning visits generally are from 7-10:30 am
Midday from 10:30 -2:30
Late afternoon from 2:30 -4:30
Evening from 7-9pm
For dogs we try to space visits no more than 6 hours apart. Single cat visits are done at our convenience, unless otherwise agreed upon.
CANCELLATION POLICY: Please contact us 24 hours before the first visit. If you arrive home early or depart late, please call to save us any unnecessary trips and avoid being charged. For mid-day walks, please contact us by 10 AM. You will be charged the full visit price if you wait to cancel until we arrive at your house.
NEW CLIENTS: We ask that new clients give at least 10 days notice so we can schedule an initial consultation.
VACATIONERS: Please book at least 1 week before you leave.
WEEKENDS: Please book at least 4 days before you leave.
MID-DAY WALKS and INDIVIDUAL VISITS: Please give at least 24 hours notice. Less then 24 hours notice will be charged $3 in addition to the regular price.
ADMINISTERING OF MEDICATION: We are experienced at giving pills and liquid medication. We can give injections for an additional charge. If your cat has a tendency to hide or becomes aggressive, it may not be possible to medicate him/her. If you think your cat may hide please keep him/her in a room where we will be able to get to him/her.
SICK PETS: We do not knowingly accept sitting assignments with sick pets. We firmly believe that sick pets belong under the constant care of a veterinarian. However, if you have aged, infirm, or medicated pets, this is not a problem if you discuss with us the special needs of the pet. If your pet shows signs of illness, we will attempt to reach you and take the pet to your veterinarian. The vet transport fee is $35 within 6 miles. If your vet is not available, or if it is after hours, we will take your pet to the Animal Emergency Center in W. Bridgwater or Tufts in Walpole.
